FAQs
Here are some of our frequently asked questions, but we're also here to assist you! Don’t hesitate to reach out if you need more assistance! You can fill out the contact form below or drop us an email at ntpnshower@gmail.com. Our dedicated team typically responds within a few hours, and we're eager to help with any inquiries you may have!
Water pressure is our top priority. Our shower heads feature a self-designed dual-head design engineered to maximize water pressure. The powerful spray creates a spa-like experience, combining high flow and full-body coverage.
Of course, our Tandem Shower comes with a water diverter with an adjustable valve, allowing you to use one of the shower heads or both at the same time.
Yes! Many of our customers use filter cartridges with our Tandem Shower, as long as yours has a standard interface, it can be matched.
Our NTPN dual showerhead comes with an adapter for showers ranging from 50" to 78" in width. Whether you have a spacious bathroom or a smaller shower area, this showerhead is designed to fit easily. No drilling or remodeling required!
Of course, our NTPN double shower head is very renter-friendly and easy to install and remove. Exclusively designed shower head, 180° adjustable! The gift packaging box is perfect as a gift for your loved ones, easy to carry!
No need to impress your partner with pull-ups in the shower. Just enjoy the world of a two-person shower!
Here you will find some questions and answers about orders to help you better understand the order status and return and exchange policy. If you have any questions, please contact us by email at ntpnshower@gmail.com.
We ship from California, and shipping is free within the US/Canada, and delivery signature time is usually within 3-5 business days. We currently do not offer delivery services outside the US/Canada. Subscribe to our mailing list to stay informed of our next expansion plans!
You can track your order by logging into your account. If you purchased an out-of-stock version and never received it, please feel free to email ntpnshower@gmail.com to get an update on your order.
All customers in the United States/Canada can enjoy free shipping. All customers outside the United States/Canada cannot be delivered. Sign up for our mailing list to see where we expand next!
All NTPN products come with a 24-month worry-free warranty. During the warranty period, any defective equipment and parts can be replaced free of charge by contacting us. The warranty does not cover damage caused by user error (including drops).
You can return or exchange your NTPN product within 30 days of receipt, provided that it is in good condition. Returns must be in the original packaging to avoid shipping damage. We only provide prepaid return shipping labels to customers in the continental United States. Returns will be processed within 7 days of receipt. Limited to one return or exchange per customer.
Let’s go over a few key points for installing your Tandem Shower. For full setup instructions, grab the user manual that came in the box - it's packed with easy-to-follow visual guides to walk you through every step. Pro tip: Keep that manual handy while you're setting things up!
Your setup couldn't be easier - just crack open the instruction manual! We've built every step with clear visuals and plain English, so you can get rolling without tools or technical know-how. Seriously, if you can use a smartphone, you've got this.
Here's the genius of our Tandem Shower telescoping rod: Its twist-lock mechanism works like a dream. Simply extend between your shower walls, crank it tight clockwise, and feel that satisfyingclick- that's your no-wobble zone secured. Pro tip: Give the center a firm tug after locking. If it doesn't budge, you've nailed it!
Changing your shower head is a breeze - just twist it off by hand, no tools required! If it's stuck tighter than a pickle jar lid, grab some channel locks with a silicone grip. Pro tip: Wrap a cloth around the base first to keep things scratch-free. You'll be swapping spray patterns faster than a NASCAR pit crew!
This main body's built with surgical-grade 304 stainless steel — think military-grade toughness meets mirror finish, the armor-clad construction keeps its cool through years of shower concerts. Pro tip: Wipe it down after those epic showers, and that polished look stays camera-ready. Coastline condo? Basement bathroom? You do you, it's waterproof.